Due to the personalized nature and superior craftsmanship of our custom thermal cups, please review the following guidelines regarding returns and refunds.
Non-Returnable Items and Orders
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Personalized Orders:
Customized products are not eligible for return or refund. Please verify all personalization details carefully before finalizing your purchase. -
Customer Order Errors:
Orders affected by incorrect information provided at the time of purchase (for example, incorrect personalization requests) will not be accepted for return.
Conditions for Eligible Returns
A return will only be accepted if all the following conditions are met:
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Documentation:
The product must include all original paperwork, such as the purchase invoice or accompanying documents. -
Product Condition:
The item must be free of scratches, damage, deformation, or any other defects. It should be in the exact condition as when it left our facility. -
Original Packaging:
All original packaging materials and protective components must be intact and unaltered.
Return Process and Refund Timeline
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Pre-Order Confirmation:
We strongly advise you to review all order details prior to purchase, as personalized items have limited return options. -
Inspection Upon Receipt:
Please examine your product immediately upon delivery. If it meets the eligible return criteria, contact our customer support to initiate the return process. -
Submission Deadline:
Return requests must be submitted within 7 days from the date of delivery. -
Refund Process:
Once the return is approved—confirming that the product, documentation, and packaging are all in acceptable condition—a refund will be processed within 7 days via your original payment method.
Important Notice
Due to the custom-made nature of our products, the opportunity for returns is strictly limited. Ensure that all personalization details are accurate and review the product specifications carefully before placing your order.
Customer Support
For any questions or further assistance regarding our Shipping or Return & Refund policies, please contact our customer support team at [email protected] or 0817991628. We are committed to ensuring your shopping experience is smooth and satisfactory.