🛡️ Privacy Policy

At Keepwarmcup, we care deeply about your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you browse our website or place an order with us. By using keepwarmcup.com, you agree to the practices outlined below.

1. Information We Collect

We collect the following types of information:

  • Personal Information: Your name, email address, phone number, shipping address, and payment details, provided during checkout or when contacting us.

  • Order Information: Products purchased, payment method, and delivery preferences.

  • Usage Data: Technical data such as IP address, browser type, and browsing behavior — collected through cookies or similar technologies.

2. How We Use Your Information

We use your information to:

  • Process and deliver your handcrafted ceramic orders.

  • Communicate with you about your order, shipping updates, and support requests.

  • Improve our products, website experience, and customer service.

  • Meet legal obligations and protect our operations.

3. Sharing Your Information

We do not sell or rent your personal information.

We only share your information with:

  • Trusted partners like shipping services and payment providers for order fulfillment.

  • Legal authorities when required to comply with the law or enforce our rights.

4. Data Security

We implement reasonable security practices to protect your personal data. However, no online system can be guaranteed 100% secure, so please use our services with care.

5. Cookies & Tracking

We use cookies to enhance your browsing experience and collect anonymous usage data. You can disable cookies in your browser settings, but doing so may affect certain functionalities.

6. Your Rights

You have the right to:

  • Access, update, or delete your personal data.

  • Opt out of marketing emails at any time via the “Unsubscribe” link or by contacting us.

For all requests, contact us at [email protected].

7. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill your orders and customer service needs.

  • Comply with legal, regulatory, and accounting requirements.

8. Children’s Privacy

Our products and services are not intended for children under 13. We do not knowingly collect personal information from children.

9. Data Storage Location

Your information is stored securely at the following locations:

  • Physical production site: 148/N, Gia Tân 3, Thống Nhất, Đồng Nai

  • Email servers: [email protected]

  • Phone support systems: 913200756

  • Website hosting: keepwarmcup.com

10. Changes to This Policy

We may update this Privacy Policy as needed. All changes will be posted on keepwarmcup.com with the latest revision date.

 

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us:

📧 Email: [email protected]
📞 Phone: +84 913200756
🌐 Website: keepwarmcup.com

✨ Thank you for trusting Keepwarmcup — where every ceramic piece brings warmth, charm, and joy into your everyday life.