🚚 Shipping Policy
Thank you for choosing Keepwarmcup! We’re proud to bring you handcrafted ceramic mugs that add charm and personality to your daily routine. Each mug is made with love and care — and we work hard to ensure it arrives safely at your door.
🌐 Nationwide Shipping
We deliver to all provinces and cities within the country. Wherever you are, your 3D ceramic mug will find its way to you, packed securely and handled with care.
💸 Shipping Fee
A flat-rate shipping fee of 30,000 VND applies to every order, regardless of destination or quantity.
🛠 Order Processing Time
Each ceramic mug is individually inspected and packed by hand. Please allow 1–2 business days for us to prepare your order, especially during high-demand periods.
📦 Delivery Timeframe
Standard delivery typically takes 3 to 5 business days, depending on your location. Please note:
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Weekends and public holidays are not included in the estimated delivery time.
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Deliveries are usually completed by 6:00 PM (GMT+7).
🚛 Trusted Shipping Partners
We collaborate with reliable and experienced shipping carriers to ensure your mugs arrive in excellent condition.
⏳ Possible Delays
Unexpected events — such as public holidays, local restrictions, or natural disruptions — may delay shipping. We appreciate your patience and understanding should such circumstances occur.
📞 Contact Us
If you have questions about your shipment, don’t hesitate to reach out:
📧 [email protected]
📞 +84 913200756
We’re always here to help!
💛 At Keepwarmcup, every ceramic tells a story — thank you for being a part of ours.