🔄 Refund & Return Policy
At Keepwarmcup, each ceramic mug is lovingly handcrafted — meaning every piece has its own unique charm. Our refund and return policy is designed to honor both your satisfaction and the artisanal nature of our creations.
✅ 7-Day Full Refund Guarantee
If your mug arrives damaged or is significantly different from what you ordered, please contact us within 7 days of delivery. We offer a full refund or replacement if:
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The issue is reported within 7 days.
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The mug is returned in its original condition and packaging.
🔁 10-Day Return for Change of Mind
Changed your mind? No problem — you may return your mug within 10 days of delivery. Please note:
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The mug must be unused and in resalable condition.
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It must be packed securely in the original (or equivalent) packaging.
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You are responsible for return shipping costs and any risks during transit.
📦 Return Conditions
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Returned items must be in original, undamaged condition.
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Minor variations in color, shape, or texture are natural due to the handcrafted process and are not considered defects.
📬 Return Process
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Contact us first at:
📧 [email protected]
📞 +84 913200756
to receive return instructions. -
Carefully repack the mug using original packaging or equivalent protective material.
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Ship the product back according to our instructions.
🚚 Return Shipping Costs
- Damaged or defective on arrival: Keepwarmcup will cover the full return shipping cost.
- Change of mind or product exchange requests: Customers are responsible for a fixed return shipping fee of 30,000 VND.
- ⚠️ Important Notes
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Please inspect your mug immediately upon delivery.
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Do not return any items without contacting us first — unauthorized or improperly packaged returns may not qualify for a refund.
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These mugs are fragile and handmade — we appreciate your care in handling them.
- 💛 Thank you for supporting handcrafted artistry at Keepwarmcup — where everyday objects bring joy and personality.