Terms & Conditions

Welcome to Keepwarmcup.

The following terms and conditions (referred to as the “Terms and Conditions” and/or the “Agreement”) apply to this website and all other platforms where these Terms and Conditions are linked (collectively, the “Site”). By using the Site, you agree to these Terms and Conditions. If you do not agree with this Agreement, please refrain from using the Site.

1. Agreement

By accessing and using the Site, you agree to be bound by these Terms and Conditions.

2. Amendments

We reserve the right to update or change these Terms from time to time. Any changes will be notified to you via an announcement on the Site. Continued use of the Site after changes indicates your acceptance of the new Terms.

3. Registration

You warrant that all personal information provided during registration is accurate and up-to-date. You also confirm that you are not impersonating another individual or entity.

4. Privacy Policy

Your privacy is important to us. All personal data is handled confidentially according to our Privacy Policy. When you register or place an order, we may collect your name, email address, billing and shipping address, and payment details.

5. Security and Fraud Protection

We take fraud prevention seriously. We may verify your name, address, and payment method. For added protection, we may contact you for further verification. Your information is secured in accordance with our Privacy Policy.

6. Lawful Use

You agree to use the Site only for lawful purposes. Do not transmit any offensive, harmful, or unlawful material.

7. Indemnity

You agree to indemnify Keepwarmcup against any legal claims or losses arising from your misuse of the Site or violation of these Terms.

8. Third-Party Links

The Site may link to external websites. We do not endorse or control these third-party sites, and your use of them is at your own risk.

9. Orders

All orders are subject to acceptance and availability. If an item is unavailable, we will notify you by email. Orders are considered offers to purchase, which we may accept or decline.

We will do our best to secure your transaction data, but we are not liable for unauthorized access unless caused by our negligence.

Once the ceramic product is delivered to your provided address, the responsibility for it passes to you. We are not responsible for incorrect delivery information or failed delivery due to your absence.

10. Cancellation Rights

You may cancel your order within 14 days of receiving your handmade ceramic item. Please refer to our Return & Refund Policy for more details.

11. Price and Payment

All prices are shown in VND and include applicable taxes where relevant. We accept common forms of online payment. Payment is processed before dispatch.

If a pricing error occurs, we will notify you and offer the option to confirm or cancel your order. A canceled order will be fully refunded.

If your card is declined, we may retry the transaction. Continued failure will result in cancellation of your order.

12. Eligibility to Purchase

To place an order, you must be at least 18 years old and capable of entering into a legally binding agreement. You agree to provide truthful and current personal and payment information.

13. Intellectual Property

All text, images, and product designs, including our custom 3D animal mug designs, are protected by intellectual property laws. You may use content from the Site for personal, non-commercial purposes only.

14. Limitation of Liability

We do not guarantee that the Site will be error-free or always available. The Site is provided “as is.” We are not liable for:

  • Technical interruptions

  • Incompatibility with your device or browser

  • Inaccuracies in product descriptions (minor variations are expected in handcrafted items)

15. Severability

If any part of these Terms is found invalid, the remaining sections will remain in full effect.

16. Waiver

A failure to enforce any right under these Terms does not constitute a waiver of that right in the future.

17. Entire Agreement

These Terms form the entire agreement between you and Keepwarmcup regarding your use of the Site.

18. Contact Us

If you have questions regarding these Terms, please contact us at:
📧 [email protected]
🌐 keepwarmcup.com